Getting Started
Welcome to Clear Lease
Thank you for choosing Clear Lease to manage your Novated Lease – smart move! You’re about to benefit from a better income, better outcome. We make sure that you have access to all your paperwork and account information through your online portal. We keep the lines of communication open always and we’re here to help with any enquiries you may have about your novated lease.
Novated Leasing Team – 1300 242 280
Novated Sales – 1300 131 050
Maintenance – 1300 728 702
Roadside Assistance – 1300 282 043
Armada Claims – 1300 776 467
Meet the Team
Nic Jarvisto
Managing Director
Gagan Lamba
Novated Sales Manager
Adam Rimmer
Business Development Manager
Arrel Aussieker
Senior Novated Leasing Sales
Yul Kim
Senior Novated Leasing Sales
Charntel Haralambidis
Team Leader
Raven Neale
Client Engagement & Retention
Grace Lagrana
Senior Novated Administration
Tanish Kaur
Novated Administration
Ashok Gujjula
Novated Administration
Steve Fernandez
Novated Administration
Jing Qian
Finance Support
Submitting a Claim
Submitting a claim is easy! Log into the online portal and follow the prompts. Don’t forget to include the itemised tax invoice/receipt (all pages) and proof of payment to avoid any delays in getting your reimbursement. If you are wanting us to make the payment on your behalf, please email the unpaid renewal notice to novated@clearlease.com at least 14 days before the due date.
Approved claims will be processed and reimbursed to your nominated bank account within 24-48 hours. If for any reason a claim has been rejected, a member of our team will review your claim within 24-48 hours to process accordingly.
Reimbursements can be paid out for any expense relating exclusively to the vehicle under the novated lease. This includes repair or direct replacement of any accessories that were on the vehicle at the time of purchase (eg. If you choose to add a towbar to your car, it cannot be claimed under your lease as it was not on the car at the time of purchase).
Maintenance Requests
For any maintenance requests & authorisations (i.e. Servicing, Tyres, etc), you will need to submit your maintenance request through the following link or contact us directly on 1300 728 702 for approval and payment.
We will then review your account balance to ensure there are sufficient funds available to cover the expense and then notify you if approved.
Alternatively, your chosen service centre can contact us directly to arrange for payment.
Fuel Cards
Your fuel card will arrive via post 7-10 days after settlement. It will include information about where and how the card can be used to pay for fuel expenses and car washes.
Please note, in line with your current budgets there is a monthly limit on your card which will reset on the 1st of each month. This includes an extra buffer amount to what your actual budget is to allow for any overspend or fluctuating fuel pricing.
Fuel cards are available for Shell, Ampol, or BP.
Roadside Assistance
You are covered for Roadside Assistance through AWN, which is 24 hours, 7 days a week. As a general guideline, covered in your policy is:
- Flat Battery
- Flat Tyre
- Out of Fuel
- Lock Outs
- Towing (Breakdown)
- General Assistance
If you need roadside assistance, contact 1300 282 043.
Frequently Asked Questions (FAQs)
What happens at the end of my lease?
At the end of your novated lease, you have a few options. You can pay the residual value to own the car outright, refinance the residual value to continue leasing the vehicle, or trade in the vehicle for a new lease on a different car (you keep any equity on the trade-in). Your choice will depend on your financial situation and future vehicle needs.
What happens if I change employers?
If you change jobs during the lease term, you have several options. You can transfer the novated lease to your new employer, who would then take over the salary deductions and lease payments.
Alternatively, you can continue the lease as a standard car lease, making the payments directly to the leasing company. It’s essential to discuss this with Clear Lease to understand the implications and process involved.
What can I use my fuel card for?
Your fuel card provided with your novated lease is specifically tied to the vehicle under the lease agreement. It is intended to cover the running costs of that particular vehicle, and using it for other cars is not permitted.
Fuel cards can also be used for car washes at applicable service stations that have this service available.
Can I novate more than one vehicle?
Yes, there is no limit as to how many vehicles you are able to novate with Clear Lease, so long as your employer’s policy supports this.
Can my budgets be adjusted?
Yes, your budgets can be adjusted at any point in time during the term of your lease. You can have them increased if you are starting to drive more and therefore spend more, or have your budget reduced if you are driving less.
Your budget can also be adjusted temporarily to account for any unexpected expenses that have not been accounted for previously.