The Welcome Guide for Drivers
New to Clear Lease, or just need a refresher? Start here. Our Welcome Guide covers everything you need to hit the road with confidence, from vehicle handover to fuel cards, servicing, and more.
Need extra help on something we haven't covered or have a question hyper-specific to your situation? Get in touch with one of our experts below.
Welcome!
Thank you for choosing Clear Lease to manage your Novated Lease - smart move! You’re about to benefit from a better income, better outcome.
The purpose of this guide:
This page is your go-to guide for anything to do with your lease, from fuel cards and maintenance to tyre replacements and reimbursements.
For most day-to-day needs - like filling up your tank, it’s all straightforward. But if something unusual comes up, like a repair or emergency roadside help, we’ve laid out all the steps clearly so you know exactly who to call and what to do.
You won’t need to memorise everything - but when something pops up, you’ll find the answers here. Think of this as your ‘what to do when…’ guide.
You’ll also find options, like whether you want to pay upfront and be reimbursed, or have us arrange things directly with the provider.
Whether you're brand new to Clear Lease, or it's your fifth car with us, this page is here to make life simpler in the unusual moments.
Submitting a Claim for a Vehicle Expense
Submitting a claim for an expense is easy! Log into the online driver portal and follow the prompts. Don’t forget to include proof of payment to avoid any delays.
As a very general rule of thumb, things that maintain (not enhance) the expected value of the vehicle can be claimed under your Novated Lease budget. You can also check out the full Claimable Expenses list below.
If you are wanting us to make the payment on your behalf:
please email the invoice to us at novated@clearlease.com.au
If it is for a service, maintenance, repairs, or tyres, you can request pre-approval for payment to the service provider on our Request a Pre-Approval Form.
If you've paid and are looking for reimbursement:
Approved claims will be processed and reimbursed to your nominated bank account within 24-48 hours. If for any reason a claim has been rejected, a member of our team will review your claim within 24-48 hours to process accordingly.
What can be reimbursed:
Reimbursements can be paid out for any expense relating exclusively to the vehicle under the novated lease. This includes repair or direct replacement of any accessories that were on the vehicle at the time of purchase (eg. If you choose to add a towbar to your car, it cannot be claimed under your lease as it was not on the car at the time of purchase). Check out the full claimable expense list here.
For Maintenance, Service & Repair Requests
For any maintenance requests & authorisations (i.e. Servicing, Tyres, etc), you can either submit your maintenance request through the following link, or contact us directly for pre-approval and arrangement of payment.
How we decide if requests get approved:
We will review your account balance to ensure there are sufficient funds available to cover the expense now, and notify you if approved.
In some cases, you may need to pay and have the costs reimbursed later. For example, if you are early into your lease, and there are major repairs, your account may not have accumulated enough funds for coverage.
Can the service centre deal just get payment from us directly?
Yes, your chosen service centre can contact us directly to arrange for payment. However, we will need to then contact you to confirm the services and amount are correct, and you have authorised them - for that reason it is faster and easier on the day if you request pre-approval, in advance.
Fuel Cards
You will receive a fuel card for fuel (if you are driving an ICE/Hybrid vehicle) and car washes.
It will arrive by post within 7–10 days after settlement with a letter explaining where and how you can use the card.
Your Fuel Budgets & How Limits Work:
Your fuel card has a monthly spending limit based on your current budget. This limit resets on the 1st of each month and includes a small buffer to account for fluctuating fuel prices or occasional overspend.
You can view your budgeted fuel amount at any time in the Driver Portal.
Please note:
If you consistently spend more than your actual fuel budget, the extra spend will start to affect your overall lease balance. This means other categories like maintenance or repairs may accumulate more slowly over time.
Fuel Card Options:
Your card will be issued for use at Shell, Ampol, or BP.
Getting a Replacement Fuel Card:
If you lose, damage, or have your Fuel Card stolen at any point, you can request a new one using the form below.
Roadside Assistance
You are covered for Roadside Assistance through AWN, which is 24 hours, 7 days a week.
What's covered:
As a general guideline, covered in your policy is:
- Flat Battery
- Flat Tyre
- Out of Fuel
- Lock Outs
- Towing (Breakdown)
- General Assistance
You can read more about your Roadside Assistance Coverage here.
FAQ's
That depends on who your insurance provider is:
If you're using our in-house provider (Armada):
- You can lodge a claim 24/7 via our online portal:
👉 https://clearlease.lodge.claims - For help or to follow up on a claim, contact:
Phone: 03 8866 8948 or 1300 479 186
Email: armada@au.innovation-group.com - You can also refer to the Armada PDS for full policy details and benefits.
If you're using your own insurance provider:
- Lodge a claim directly with your insurer.
- Once done, you can upload your excess payment receipt via your Driver Portal for reimbursement - as long as there are enough funds in your account.
If you're using your own insurance provider, we can still pay for your policy on your behalf - as long as there are enough funds available in your account.
To do this, send us a copy of your renewal notice showing:
- The total amount due
- The GST amount
Email it to novated@clearlease.com.au, and we’ll take care of the rest.
There are two options:
1. We pay the service centre directly
You can request pre-approval from us to pay for an upcoming service, and we will arrange payment to the centre (faster). Here’s how it works:
- You request pre-approval using our online form at least a few days before the service
- We'll review, and pre-approve your service up to a certain amount
- We'll notify your service provider and make the payment on your behalf
- You only need to walk in and walk out on the day, there is no conversation or delay around payment
You can also get the service center to contact us directly to request payment. Here’s how it works:
- The service centre calls us to get an approval number.
- We’ll then email you with the service details and the approved amount.
- Once the service is complete, they’ll call us again and we’ll pay over the phone.
- You’ll be notified when your vehicle is ready for pickup.
2. You pay upfront and get reimbursed
Prefer to pay it yourself? No problem. Just upload the invoice and payment receipt via your Driver Portal, and we’ll reimburse the funds to your nominated account - as long as there are enough funds available.
If your account is over budget, we may ask you to review and sign a budget adjustment to help bring things back on track.
We’re unable to directly pay registration after the due date. We can however reimburse the amount to you once you have paid it.
You’ll need to pay it yourself first, then upload the payment receipt via your Driver Portal. Once it’s reviewed and approved, we’ll reimburse the amount to your nominated bank account.
You’ll need to contact your state or territory’s road authority and ask them to resend your renewal notice. They can usually email or post it to you.
Once you receive it, just forward it to novated@clearlease.com.au - or reply to our renewal request email if you’ve already received one from us.
To process your registration payment, we’ll need a copy of your renewal notice. Make sure it includes:
- The total amount due
- The GST amount
Once you have that, email it through to novated@clearlease.com.au and we’ll take care of the rest.
